At Refuel, we stand behind the quality of our fuel — always. All of our fuel is guaranteed not to harm your engine. That means if you ever experience an issue caused by our fuel, we want to take care of you.
Here’s what to do if you believe your vehicle was damaged:
Reach out to us directly at: riskmanagement@refuelmarket.com
We will provide you with our process and ask for an estimate from a certified mechanic.
Submit the documentation with your repair estimate.
Our team will review the information. If we confirm the issue was caused by our fuel, we'll reimburse you or your repair shop directly.*
We take fuel quality seriously and are committed to resolving any problems quickly and fairly.
*Refuel reserves the right to investigate all claims and issue approvals or denials depending on the evidence.
